KOZIE Sleep Testing & DME Company Policies
HST & DME POLICIES
OUR COMMITMENT TO PATIENT SATISFACTION
We feel our responsibilities go beyond our technical expertise. We place a strong emphasis on the patient-company relationship. Our overarching philosophy is that patients need to be treated as people, not numbers and that philosophy permeates all aspects of our company. Patient satisfaction is always our goal, and the history of the success of our company testifies to our dedication toward providing it. We closely listen to each and every one of our patients, tailoring our solutions to your specific needs. We believe it is our job to address your questions and concerns. Our office staff is attentive, informative and understanding. Patient satisfaction is the hallmark of our practice. We continually dedicate ourselves to providing the highest quality service. It is this dedication that we hope to extend to you.
After each encounter with KOZIE, we want you to feel you’ve been treated with courtesy, warmth, and respect.
That’s why we:
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Provide a quick response to your inquiries
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Try to minimize wait times for your shipments
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Maintain a staffed call-line 24/7 for your sleep test questions
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Provide courtesy reminders when your supply replacement is due
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Assign a dedicated patient care representative and provide access to them via call and text
We ask you to consider carefully reading our policies below, to determine if we are the best fit for your needs. While we would love nothing more than to serve everyone, we understand, and accept, that our established company policies may not always be compatible with your beliefs. As it is our intent to operate our company with good faith and transparency, we choose to be upfront and transparent with our policies, to enable you to execute your right to choose a company to service your sleep apnea testing and treatment needs.
CHARGEBACK PREVENTION POLICY
KOZIE WILL NOT TOLERATE THEFT IN ANY CAPACITY. CLIENT understands and agrees that in the event CLIENT initiates a chargeback and/or merchant dispute with their issuing bank for the service/product they have received and in fact owe payment for, KOZIE will make every effort to recover the amount of the chargeback plus KOZIE’S $200 USD investigative fee, in addition to any chargeback fees levied by a payment service provider, including but not limited to having the amount recovered by a collection agency.
KOZIE will, WITHOUT EXCEPTION, charge a “200 USD Investigative fee” if a chargeback is placed with the CLIENT’s credit card company (either intentionally or unintentionally) for any deposit made to the CLIENT Account. This fee will be used to cover all investigative expenses required.
ALL SALES ARE FINAL
All sales are final. KOZIE does not offer refunds, returns, or exchanges for any reason.
Exception to the ALL SALES ARE FINAL Policy: Masks, tubing, cushions, and chin straps may be returned if UNOPENED and UNDAMAGED. NO OTHER ITEM(S) MAY BE RETURNED, REFUNDED, OR EXCHANGED. Return for eligible item(s) must be initiated by contacting KOZIE via email (patientcare@koziehomesleeptesting.com) within 5-days of delivery. ITEMS PAST THIS MARK ARE NOT ELIGIBLE FOR RETURN. Eligible item(s) must be registered as “received”, or equivalent, in the carrier’s system within 10 days of original delivery to CLIENT. CLIENT is responsible for all shipping costs. Refund will be issued to CLIENT’s original payment method. Refund will be issued within 7 business days of receipt of items, if applicable. If, at KOZIE’S discretion, the item is OPENED or DAMAGED, a refund will not be issued. CLIENT is responsible for the costs of shipping the item back to CLIENT. If CLIENT does not submit payment for shipping the item back within 10-days of being notified the items will be shipped back, the item(s) will be discarded, and no refund, return, or exchange will be offered.
ORDER CANCELLATION POLICY
Restocking fee of 20% will be charged for any cancellation. IF order has shipped, no order cancellation option is offered.
POST DELIVERY THEFT POLICY
It is the buyer's responsibility to provide a secure location for receiving packages. If your receiving location is not secure please contact Kozie immediately upon placing your order to have your order securely held at a UPS or FedEx location. Contact Kozie via email at patientcare@koziehomesleepapneatesting.com. If your package is stolen, after being delivered by the carrier, we recommend filing a police report for theft. KOZIE is not responsible for packages being stolen after being marked as delivered by the carrier. REFUNDS WILL NOT BE ISSUED. COMPLIMENTARY SUPPLIES / EQUIPMENT / SERVICES / STORE CREDIT WILL NOT BE SUPPLIED.
SHIPPING POLICY
In stock items are guaranteed to ship within 7 business days of order and payment receipt. Out of stock items do not have a guaranteed ship time. Out of stock items may take 6-8 weeks, or more, to ship. You may cancel your out of stock order at any time, no restocking fee will apply.
KOZIE is committed to customer satisfaction and guarantees your item(s) is in the carrier’s possession within 7 business days of order and payment receipt. HOWEVER, KOZIE WILL NOT BE RESPONSIBLE FOR DELAYS CAUSED BY SHIPPING CARRIERS. By ensuring the carrier has your item(s) within the guaranteed ship time, we have fulfilled our duties. REFUNDS, RETURNS, OR EXCHANGES WILL NOT BE ISSUED FOR DELAYS CAUSED BY 3RD PARTIES.
Website Terms and Conditions
Website Privacy Statement
KOZIE Home Sleep Apnea Testing is committed to protecting the privacy and security of your personal information. This Privacy Statement explains how we collect, use, and safeguard your information when you visit our website or interact with us online.
Information We Collect:
Personal Information: We may collect personal information such as your name, email address, phone number, and other contact details when you voluntarily provide this information to us through our website forms or when you communicate with us via email or other online channels.
Automatically Collected Information: We may also collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website and customize your online experience.
How We Use Your Information:
To Provide Services: We use your personal information to respond to your inquiries, fulfill your requests, and provide you with information or services that you request from us.
To Improve Our Website: We may use automatically collected information to analyze trends, track user navigation patterns, and improve the functionality and performance of our website.
For Marketing Purposes: With your consent, we may use your contact information to send you promotional materials, newsletters, or other marketing communications about our products, services, or events.
Information Sharing and Disclosure:
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you.
Legal Requirements: We may disclose your information if required to do so by law or in response to lawful requests from government authorities, law enforcement agencies, or regulatory bodies.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred to the acquiring entity as part of the transaction.
Data Security:
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
Your Privacy Choices:
You have the right to access, correct, or delete your personal information that we hold. You may also choose to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or contacting us directly.
Updates to This Privacy Statement:
We may update this Privacy Statement periodically to reflect changes in our practices or applicable laws. We encourage you to review this Statement periodically for any updates.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at (501) 456-9431 or patientcare@koziehomesleepapneatesting.com.
Website Terms of Use
These Terms of Use ("Terms") govern your use of KOZIE Home Sleep Apnea Testing website (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. Use of the Website:
You may use the Website for lawful purposes only and in accordance with these Terms.
You may not use the Website in any manner that could disable, damage, or impair the Website or interfere with any other party's use of the Website.
2. Intellectual Property Rights:
The content, design, and layout of the Website, including but not limited to text, graphics, logos, images, and software, are owned or licensed by KOZIE Home Sleep Apnea Testing and are protected by copyright, trademark, and other intellectual property laws.
You may not modify, reproduce, distribute, transmit, display, or create derivative works of any content on the Website without the prior written consent of KOZIE Home Sleep Apnea Testing.
3. User Content:
You may have the opportunity to submit or post content on the Website, such as comments, reviews, or feedback ("User Content").
By submitting User Content, you grant KOZIE Home Sleep Apnea Testing a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
4. Links to Third-Party Websites:
The Website may contain links to third-party websites or resources that are not owned or controlled by KOZIE Home Sleep Apnea Testing.
KOZIE Home Sleep Apnea Testing is not responsible for the content or practices of any third-party websites and does not endorse or make any representations about them. Your use of third-party websites is at your own risk.
5. Disclaimer of Warranties:
The Website is provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied.
KOZIE Home Sleep Apnea Testing does not warrant that the Website will be uninterrupted, secure, error-free, or free of viruses or other harmful components.
6. Limitation of Liability:
In no event shall KOZIE Home Sleep Apnea Testing be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of the Website.
7. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of Houston, TX, without regard to its conflict of law provisions.
8. Changes to These Terms:
KOZIE Home Sleep Apnea Testing reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website after the posting of the revised Terms constitutes your acceptance of the changes.
9. Contact Us:
If you have any questions or concerns about these Terms, please contact us at (501) 456-9431 or patientcare@koziehomesleepapneatesting.com.
Website Cookie Statement
This Cookie Statement explains how KOZIE Home Sleep Apnea Testing ("we," "us," or "our") uses cookies and similar tracking technologies on our website (the "Website"). By using the Website, you consent to the use of cookies as described in this Statement.
1. What Are Cookies:
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
2. Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the operation of the Website and enable core functionalities such as security, network management, and accessibility. You cannot opt-out of essential cookies.
Analytical/Performance Cookies: These cookies allow us to analyze how visitors use the Website, track site performance, and improve user experience. We use third-party analytics services such as Google Analytics to collect and analyze this information.
Functionality Cookies: These cookies enable enhanced features and personalization of the Website, such as remembering user preferences or settings. These cookies may be set by us or by third-party providers of services such as social media platforms.
Advertising/Targeting Cookies: These cookies are used to deliver personalized advertisements based on your browsing behavior and interests. We may work with third-party advertising partners to serve targeted ads on the Website or other websites.
3. How to Control Cookies:
You have the right to control cookies by adjusting your browser settings or using cookie management tools. Most web browsers allow you to manage cookies through their settings preferences. You can typically find these settings in the "Options," "Preferences," or "Settings" menu of your browser.
Please note that blocking or deleting cookies may affect the functionality of the Website and your ability to access certain features or content. You may also opt-out of certain types of cookies, such as advertising cookies, by visiting the opt-out pages provided by third-party advertising networks.
4. Changes to This Statement:
We may update this Cookie Statement from time to time to reflect changes in our use of cookies or applicable laws and regulations. Any changes will be effective immediately upon posting the revised Statement on the Website. Your continued use of the Website after the posting of the revised Statement constitutes your acceptance of the changes.
5. Contact Us:
If you have any questions or concerns about this Cookie Statement or our use of cookies, please contact us at (501) 456-9431 or patientcare@koziehomesleepapneatesting.com.
Website HIPAA Statement
This HIPAA Statement outlines how KOZIE Home Sleep Apnea Testing ("we," "us," or "our") handles protected health information (PHI) collected or processed through our website (the "Website") and our commitment to maintaining the privacy and security of such information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations.
1. Collection and Use of PHI:
Limited Collection: We may collect certain PHI through our Website, such as personal information provided through contact forms or appointment requests. We only collect the minimum necessary information required to fulfill the intended purpose of the interaction.
Purpose of Use: PHI collected through the Website is used solely for the purpose of providing healthcare services, responding to inquiries, scheduling appointments, or other purposes explicitly authorized by the individual.
Confidentiality: We are committed to maintaining the confidentiality of PHI and implementing appropriate safeguards to protect against unauthorized access, use, or disclosure.
2. Disclosure of PHI:
Limited Disclosure: We do not disclose PHI collected through the Website to third parties except as necessary to provide healthcare services, comply with legal obligations, or with the individual's consent.
Business Associates: We may engage third-party service providers ("business associates") to assist us in processing PHI or providing healthcare services. These business associates are contractually obligated to safeguard PHI and comply with HIPAA requirements.
3. Website Security Measures:
Encryption: We use industry-standard encryption technologies to secure PHI transmitted through the Website, such as SSL/TLS encryption for data transmission over the internet.
Access Controls: Access to PHI collected or stored on the Website is restricted to authorized individuals who require such access to perform their job duties.
Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and infrastructure.
4. Individual Rights:
Access and Amendment: Individuals have the right to access and request amendments to their PHI collected or maintained by us. Requests for access or amendments should be submitted in writing to (501) 456-9431 or patientcare@koziehomesleepapneatesting.com.
Notice of Privacy Practices: Individuals have the right to receive a copy of our Notice of Privacy Practices, which describes their rights and our obligations with respect to the use and disclosure of PHI.
5. HIPAA Compliance Officer:
Contact Information: For questions or concerns about our HIPAA policies or practices, please contact our HIPAA Compliance Officer at (501) 456-9431 or patientcare@koziehomesleepapneatesting.com.
6. Updates to This Statement:
We may update this HIPAA Statement periodically to reflect changes in our practices or applicable laws and regulations. Any changes will be effective immediately upon posting the revised Statement on the Website.
7. Contact Us:
If you have any questions or concerns about this HIPAA Statement or our handling of PHI, please contact us at (501) 456-9431 or patientcare@koziehomesleepapneatesting.com.