AirFit F10 Complete Mask

All sales are final. KOZIE does not offer refunds, returns, or exchanges.   
Exception to the ALL SALES ARE FINAL Policy: Masks, tubing, cushions, and chin straps may be returned if UNOPENED and UNDAMAGED. NO OTHER ITEM(S) MAY BE RETURNED, REFUNDED, OR EXCHANGED. Return for eligible item(s) must be initiated by contacting KOZIE via email (patientcare@koziehomesleeptesting.com) within 5-days of delivery. ITEMS PAST THIS MARK ARE NOT ELIGIBLE FOR RETURN. Eligible item(s) must be registered as “received”, or equivalent, in the carrier’s system within 10 days of original delivery to CLIENT. CLIENT is responsible for all shipping costs. Refund will be issued to CLIENT’s original payment method. Refund will be issued within 7 business days of receipt of items, if applicable. If, at KOZIE’S discretion, the item is OPENED or DAMAGED, a refund will not be issued. CLIENT is responsible for the costs of shipping the item back to CLIENT. If CLIENT does not submit payment for shipping the item back within 10-days of being notified the items will be shipped back, the item(s) will be discarded, and no refund, return, or exchange will be offered. 

In stock items are guaranteed to ship within 7 business days of order and payment receipt. Out of stock items do not have a guaranteed ship time. Out of stock items may take 6-8 weeks, or more, to ship. You may cancel your out of stock order at any time, no restocking fee will apply.  

KOZIE is committed to customer satisfaction and guarantees your item(s) is in the carrier’s possession within 7 business days of order and payment receipt. HOWEVER, KOZIE WILL NOT BE RESPONSIBLE FOR DELAYS CAUSED BY SHIPPING CARRIERS. By ensuring the carrier has your item(s) within the guaranteed ship time, we have fulfilled our duties. REFUNDS, RETURNS, OR EXCHANGES WILL NOT BE ISSUED FOR DELAYS CAUSED BY 3RD PARTIES.  

It is the buyer's responsibility to provide a secure location for receiving packages. If your receiving location is not secure please contact Kozie immediately upon placing your order to have your order securely held at a UPS or FedEx location. Contact Kozie via email at patientcare@koziehomesleepapneatesting.com. If your package is stolen, after being delivered by the carrier, we recommend filing a police report for theft. KOZIE is not responsible for packages being stolen after being marked as delivered by the carrier. REFUNDS WILL NOT BE ISSUED. COMPLIMENTARY SUPPLIES / EQUIPMENT / SERVICES / STORE CREDIT WILL NOT BE SUPPLIED.  

Restocking fee of 20% will be charged for any cancellation. IF order has shipped, no order cancellation option is offered.  

KOZIE WILL NOT TOLERATE THEFT IN ANY CAPACITY.

CLIENT understands and agrees that in the event CLIENT initiates a chargeback and/or merchant dispute with their issuing bank for the service/product they have received and in fact owe payment for, KOZIE will make every effort to recover the amount of the chargeback plus KOZIE’S $200 USD investigative fee, in addition to any chargeback fees levied by a payment service provider, including but not limited to having the amount recovered by a collection agency.  

KOZIE will, WITHOUT EXCEPTION, charge a “200 USD Investigative fee” if a chargeback is placed with the CLIENT’s credit card company (either intentionally or unintentionally) for any deposit made to the CLIENT Account. This fee will be used to cover all investigative expenses required.